Privacy Policy

This Privacy Policy explains how Vudu Tech Solutions SNC ("we", "us" or "our") processes the personal data of individuals who visit our website or contact us through our online channels. We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP/LPD) and, where applicable, other data protection laws such as the EU GDPR. Our goal is to handle your data in a transparent, proportionate and secure way.

The data controller is Vudu Tech Solutions SNC, Da Scima 21, CH-6528 Camorino, Switzerland. For any request or question regarding this Privacy Policy or the way we process personal data, you can contact us at mail@vudu.ch or in writing at the postal address above. At this time we have not appointed a specific Data Protection Officer (DPO).

The categories of personal data we process depend on how you use the site and which services you request:

• Identification and contact data: such as first name, last name, email address, phone number and any other details you choose to provide when filling in contact forms or writing to us.
• Request and communication data: the content of messages you send us, internal notes relating to the handling of your requests, as well as dates, times and outcomes of our interactions.
• Usage data and technical logs: information automatically collected by our systems while you browse the site (for example IP address, device identifiers, browser type and version, operating system, pages visited, date and time of visit, time spent on pages, error information). This data is necessary to ensure the security, maintenance and proper functioning of the site.
• Cookies and similar technologies: information collected through technical cookies and, where used, analytical or measurement tools in aggregated form. For more details about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

We only process your personal data as far as necessary to pursue specific, legitimate purposes. Depending on the case, the legal basis for processing is the performance of a contract or pre‑contractual measures, our legitimate interests, your consent, or a legal obligation:

• Site navigation and operation: to allow you to access and browse the site, ensure technical security, prevent abuse and guarantee availability (legitimate interest and necessity for providing the service).
• Handling enquiries and contact requests: to respond to your questions, provide information about our services and prepare proposals or quotes (pre‑contractual measures or, where applicable, contract performance).
• Statistics and site improvement: to obtain anonymous or aggregate statistics on how the site is used so that we can improve content, performance and usability (legitimate interest, subject to proportionality).
• Compliance with legal obligations: to fulfil obligations arising from laws, regulations or the orders of competent authorities and to protect our rights in administrative or judicial proceedings (legal obligation and legitimate interest).

Access to personal data is granted only to individuals and entities that need it for the purposes described above and act on the basis of appropriate instructions. Depending on the context, we may share data with the following categories of recipients:

• Infrastructure and technical service providers: companies that provide hosting, housing, maintenance, email and other services necessary for the operation of the site.
• Digital tools and analytics providers: providers of platforms and tools for website management, communication and usage analytics, acting as data processors under appropriate contractual arrangements.
• Professional advisers: such as lawyers, accountants or tax advisers, where needed to comply with legal obligations or to protect our rights.
• Authorities and public bodies: when required by law, legal proceedings or binding orders from competent authorities.

Our infrastructure is primarily located in Switzerland. Some of the service providers we work with may, however, process personal data in the European Economic Area (EEA) or in countries that do not provide a level of data protection that is equivalent to Swiss law.

• In such cases we implement appropriate safeguards, for example by relying on adequacy decisions, standard contractual clauses approved by the competent authority or other mechanisms recognised by data protection law.
• You can request more information about international transfers and the safeguards we apply by contacting us using the details provided in this Privacy Policy.

We store personal data only for as long as necessary to achieve the purposes for which it was collected or to comply with legal obligations and to protect our rights.

• Navigation data and technical logs: are usually kept for limited periods, strictly necessary to ensure security and proper functioning of the site, unless longer retention is required in the context of security incidents or investigations.
• Contact and lead data: is kept for as long as needed to manage your enquiry and for a reasonable subsequent period (for example up to 24 months) to track interactions and potential opportunities, unless a contractual relationship is established that justifies longer retention.
• Data required for legal obligations: may be retained for longer periods, for example up to 10 years for accounting or tax documentation, in line with applicable Swiss law.

Under the FADP and, where applicable, other data protection laws, you have several rights in relation to your personal data. Exercising these rights is generally free of charge and can be done by contacting us using the details above.

• Right of access: to obtain confirmation as to whether we process personal data concerning you and to receive information about the data we hold.
• Right to rectification: to request that inaccurate data be corrected and incomplete or outdated data be updated.
• Right to erasure or destruction: to request, in the cases provided by law, that your personal data be erased or destroyed, or that processing be blocked.
• Right to restriction and to object: to ask that processing be restricted or to object, on grounds relating to your particular situation, to certain processing operations based on our legitimate interests.
• Right to data portability: to receive in a structured, commonly used and machine‑readable format the personal data you have provided to us and, where technically feasible, to have it transmitted to another controller.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint: if you believe that the processing of your personal data infringes applicable law, you may lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) or with another competent supervisory authority.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or destruction. These measures are proportionate to the risks involved and are reviewed regularly in light of technological developments and our activities.

• Access to personal data is granted only to staff and collaborators who genuinely need it to perform their duties and who are bound by confidentiality obligations.
• Our systems and infrastructure are protected by logical and physical security measures and are updated on a regular basis.
• In the event of security incidents that may entail a high risk for your rights and freedoms, we will take appropriate containment and notification measures where required by law.

We may update this Privacy Policy from time to time, for example to reflect changes in our processing activities, legal obligations or security measures. The latest version is always available on this page and shows the date of the last update. We encourage you to review it regularly. Where changes are material, we may also inform you through additional channels (for example a notice on the site or, where appropriate, direct communication).